Claim Process

Claims Turn Around Time 

• Surveyor deputed within 30 minutes of claim registration.

• Surveyor establishes contact with the customer/dealer within 2 hours of claim registration for vehicle inspection.

• Surveyor visits the Workshop/Spot for the assessment of loss within 4 hours of claim registration.

• Work order approval with confirmed liability given in 2 days after the day of inspection.

• Vehicle release order issued in maximum 2 days after repair and receipt of invoice from the dealer.

• The agreed claim amount paid to dealer/customer within 3 working days

Contact Details for Claim Intimation: 

• Claim intimation & registration, call us at: 18001029222 (Toll Free exclusive for DFS/Mercedes-Benz)

• Send an e-mail to

• Please obtain claim registration number (It is useful for future reference)